Refund Policy

14-day money-back guarantee

We want you to be happy with NaPad. If your subscription isn't right for you, you can request a full refund within 14 days of your first payment date. Refunds are processed by our payment partner, Paddle.

One guarantee per customer

The money-back guarantee applies to your first paid subscription only, once per customer. It does not cover renewal payments, a new subscription taken out after a previous refund, or additional accounts belonging to the same person or household.

Where we see evidence of repeated refund-and-resubscribe cycles, we may decline the guarantee for further purchases. This does not affect any statutory rights you have under consumer law, and Paddle, as Merchant of Record, always makes the final decision on any refund request.

What happens after a refund

Once approved, Paddle will return the payment to your original payment method. Your NaPad subscription is cancelled and access to paid features ends immediately when the refund is issued — not at the end of the period you paid for. Your data is retained and becomes accessible again if you subscribe later.

How to request a refund

The easiest way to request a refund is through Paddle's customer portal at paddle.net. Alternatively, you can email us at hello@getnapad.app with your account email and Paddle order reference, and we will forward the request to Paddle for processing.

Free trial

New users start with a 14-day free trial. A payment card is required to start the trial, but nothing is charged during it — cancel any time before the trial ends and you won't be billed, so no refund is needed.

Questions

If you have any questions about this Refund Policy, please contact us at hello@getnapad.app.